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Unable to login to TSM with admin user and the "Invalid username or password" error occurred


Published: 05 Jul 2020
Last Modified Date: 13 Aug 2021

Issue

Failed to login to TSM with the admin user. The following error is displayed. 

"Invalid username or password"
 

Environment

  • Tableau Server
  • Windows
  • Local Authentication

Resolution

Check if the user is a member of the local administrator group and use "ComputerName\username" instead of just the Username to login.

Cause

  • The user must be a member of local administrator group where Tableau Server is installed.
  • In a domain environment, if users log in with their username, they will be logged in as a Domain\username,  so the user must explicitly enter ComputerName\username.

 
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