KNOWLEDGE BASE

Unable to Launch Tableau Desktop on HP Touchscreen Computer


Published: 05 Apr 2018
Last Modified Date: 03 Jul 2018

Issue

When trying to launch Tableau Desktop on an HP touchscreen computer, nothing happens.

Environment

  • Tableau Desktop (or Tableau Reader)
  • Windows 10
  • HP EliteBook x360 1030 G
  • Wacom AES Digitizer driver version 7.3.4.34, 7.3.4.35

Cause

Wacom AES Digitizer driver versions 7.3.4.35 and 7.3.4.34 are incompatible with Tableau Desktop.
Did this article resolve the issue?