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Unable to launch or install Tableau Desktop on Mac


Published: 18 Aug 2021
Last Modified Date: 03 Sep 2021

Issue

When launching or installing Tableau Desktop on Mac, the following errors may occur:
 

The app's authorisation has been revoked. There may be a problem with this app. Although the app was signed by an identified developer, the certificate for the app has been revoked, and it cannot be opened.

The TableauDesktop-<version number>.dmg can't be opened. You should move it to the trash.

Environment

  • Tableau Desktop
  • Tableau Public Desktop
  • Tableau Reader
  • Tableau Prep Builder
  • Mac OS 10.14 or higher

Resolution

Tableau Desktop
 
We have resolved the certificate issue for the following versions in the August 2021 maintenance releases and later:

2021.2.2, 2021.1.5, 2020.4.8, 2020.3.12, 2020.2.17, 2020.1.20, 2019.4.23, 2019.3.24 and 2019.2.27

These versions may be downloaded from the Tableau Desktop Release Notes page.
 
Tableau Prep Builder
 
Install Tableau Prep Builder 2021.2.2 or later.  This version may be downloaded from the Tableau Prep Builder release notes page.

Tableau Reader and Tableau Public Desktop
 

Additional Information

An issue with certificates is preventing Tableau Desktop on Mac from successfully installing.
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