Unable to Generate Log Snapshot via Tableau Server UI for Cluster with Three or More Nodes

KNOWLEDGE BASE

Unable to Generate Log Snapshot via Tableau Server UI for Cluster with Three or More Nodes

Published: 21 Sep 2018
Last Modified Date: 17 Jan 2019

Issue

After upgrading a Tableau Server 3 or more node cluster, you are unable to generate logs from the Status page. Selecting 'Generate Snapshot' will result in an infinitely spinning icon.

The following exception is found in the Tableau Server logs:

com.tableausoftware.tabctl.dll.Exception: Unable to access the service control manager (5)

Environment

Tableau Server 10.5.6, 2018.1.3, 2018.1.4

Resolution

Upgrade to Tableau Server 10.5.9, 2018.1.6, 2018.2.3 or a newer version. For more information, see Upgrade Tableau Server, and Tableau Server Downloads and Release Notes.

Cause

This behavior is related to known issue ID 820393 and was resolved in the 10.5.9, 2018.1.6 and 2018.2.3 releases of Tableau Server, and all more recent versions.