KNOWLEDGE BASE

Unable to Generate Log Snapshot via Tableau Server UI for Cluster with Three or More Nodes


Published: 21 Sep 2018
Last Modified Date: 04 Dec 2018

Issue

After upgrading a Tableau Server 3 or more node cluster, you are unable to generate logs from the Status page. Selecting 'Generate Snapshot' will result in an infinitely spinning icon.

The following exception is found in the Tableau Server logs:
com.tableausoftware.tabctl.dll.Exception: Unable to access the service control manager (5)

Environment

Tableau Server 10.5.6, 2018.1.3, 2018.1.4 

Resolution

Upgrade to Tableau Server 10.5.9, 2018.1.6, 2018.2.3 or a newer version. For more information, see Upgrade Tableau Server

Cause

This behavior is related to a known issue with ID 820393 which has been corrected in more recent versions.
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