Unable to Generate Log Snapshot via Tableau Server UI for Cluster with Three or More Nodes

Published: 21 Sep 2018
Last Modified Date: 04 Dec 2018


After upgrading a Tableau Server 3 or more node cluster, you are unable to generate logs from the Status page. Selecting 'Generate Snapshot' will result in an infinitely spinning icon.

The following exception is found in the Tableau Server logs:
com.tableausoftware.tabctl.dll.Exception: Unable to access the service control manager (5)


Tableau Server 10.5.6, 2018.1.3, 2018.1.4 


Upgrade to Tableau Server 10.5.9, 2018.1.6, 2018.2.3 or a newer version. For more information, see Upgrade Tableau Server


This behavior is related to a known issue with ID 820393 which has been corrected in more recent versions.
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