Unable to Generate Complete Tableau Server Logs

Issue

When collecting Tableau Server log files for a specific date, the log files may be incomplete and only contain:

config folder
tabsvc.yml
netstat-info.txt
buildversion.txt
wgserver.checksum

The command prompt may show messages such as:

zip error: Nothing to do!
*** zip had either errors or warnings.
*** Some files may not have been added from D:/Program Files/Tableau/Tableau Server/logs

Environment

Tableau Server

Resolution

Option 1
Specify a date that is in the past.

Option 2
Command Prompt / Terminal does not have sufficient Privileges to execute the ziplog. Run the Windows command prompt or Linux Terminal as an Administrator.

Windows:

Right click on the Start Menu and select Command Prompt (Admin)
Try to run the command
If that does not work, click on Start
Type cmd
Right click on CMD and select Run As User or Run as Different User
Enter Tableau Server credentials

Linux:

Run the ziplog command the following command

sudo tsm maintenance ziplogs [options] [global options]

Receive prompt to enter Administrator Password

Cause

The ziplogs command has been run for a date in the future, there are no log files existing yet for that date.

Ziplog command was run in a Windows Command prompt or Linux terminal with insufficient privileges.