KNOWLEDGE BASE

Unable to Download Summary or Full Data from Published View or Dashboard


Published: 16 Jul 2018
Last Modified Date: 16 Jan 2019

Issue

When trying to download summary/full data from published view/dashboard, the attempt fails and the following error may occur:

LogicException: Internal Error - An unexpected error occurred and the operation could not be completed

Environment

Tableau Server 

Resolution

Option 1: 

Upgrade to Tableau Server 2018.2.0, or a newer version. For more information, see Upgrade Tableau Server, and Tableau Server Downloads and Release Notes.

Option 2:

As a workaround, check if the name of view or dashboard contains a plus sign (+) in it. For example, "example data UTC+8".
This issue can be solved by removing plus sign (+) from the name of view/dashboard name. For example, change the view/dashboard from "example data UTC+8" to "example data UTC8".
 

Cause

This behavior is related to known issue ID 795239 and was resolved in the 2018.2.0 release of Tableau Server, and all more recent versions.

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