KNOWLEDGE BASE

Unable to Deactivate Tableau Desktop Key When Virtual Desktop Support is Enabled


Published: 15 Jun 2018
Last Modified Date: 24 Apr 2020

Issue

The Deactivate button in the Manage Product Keys dialog in Tableau Desktop may be unavailable (grayed out).

Environment

  • Tableau Desktop 10.5 and later versions
  • Virtual Desktop Support (ATR) enabled

Resolution

 No action needs to be taken, as no deactivation is necessary when the ATR flag is set during installation.

Cause

The key will be automatically deactivated if Tableau is unable to reach the Tableau-hosted “Authorization to Run” (ATR) service, after the duration set by user when enabling ATR, so there is no need for manual deactivation.
Did this article resolve the issue?