KNOWLEDGE BASE

Unable to Deactivate Tableau Desktop Key as Option 'Manage Product Keys' is greyed out


Published: 15 Jun 2018
Last Modified Date: 15 Jun 2018

Issue

When the ATR feature is enabled, the Deactivate button from Tableau Desktop 'Manage Product Keys' is greyed out.

Environment

  • Tableau Desktop 10.5 and later versions
  • Virtual Desktop
  • ATR enabled

Cause

This is by design, the key will be automatically deactivated if Tableau is unable to reach the Tableau-hosted “Authorization to Run” (ATR) service, after the duration set by user when enabling ATR.
Did this article resolve the issue?