Menu
    KNOWLEDGE BASE

    Unable to Create a Backup in TSM Versions of Tableau Server

    Published: 13 Nov 2018
    Last Modified Date: 19 Dec 2018

    Issue

    When attempting to create a backup in Tableau Server 2018.2 or later, the backup fails at the end of the process.

    Environment

    • Tableau Server
    • 2018.2
    • TSM

    Resolution

    Ensure the Windows local Network Service account has permission to all Tableau Server directories/files.

    Cause

    The Windows local network service account does not have permissions to all Tableau Server files. When running a backup, Tableau Server will utilize the local network service account to perform the generation of the backup archive. This behavior typically occurs when Tableau Server is installed in a non-default location.

    Additional Information

    For more information about this, please see the "NetworkService system account" section of the following Online help article: tsm File Paths
    Did this article resolve the issue?    
    PRINT THIS PAGE
    Related Links
    Attachments

    All Support

    SUPPORT BY PRODUCT
    TOOLS & DOWNLOADS
    INFORMATION
    ASSISTANCE