Unable to Create a Backup in TSM Versions of Tableau Server

Issue

When attempting to create a backup in Tableau Server 2018.2 or later, the backup fails at the end of the process.

Environment

Tableau Server versions 2018.2 through 2019.3

Resolution

Ensure the Windows local Network Service account has permission to all Tableau Server directories/files.

Cause

The Windows local network service account does not have permissions to all Tableau Server files. When running a backup, Tableau Server will utilize the local network service account to perform the generation of the backup archive. This behavior typically occurs when Tableau Server is installed in a non-default location.

Additional Information

For more information about this, please see the "NetworkService system account" section of the following Online help article: tsm File Paths

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