KNOWLEDGE BASE

Unable to Create a Backup in TSM Versions of Tableau Server


Published: 13 Nov 2018
Last Modified Date: 19 Dec 2018

Issue

When attempting to create a backup in Tableau Server 2018.2 or later, the backup fails at the end of the process.

Environment

  • Tableau Server
  • 2018.2
  • TSM

Resolution

Ensure the Windows local Network Service account has permission to all Tableau Server directories/files.

Cause

The Windows local network service account does not have permissions to all Tableau Server files. When running a backup, Tableau Server will utilize the local network service account to perform the generation of the backup archive. This behavior typically occurs when Tableau Server is installed in a non-default location.

Additional Information

For more information about this, please see the "NetworkService system account" section of the following Online help article: tsm File Paths
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