KNOWLEDGE BASE

Unable to connect to Tableau Server SSLHandshakeException No subject alternative names matching IP address found


Published: 24 Jan 2023
Last Modified Date: 27 Jan 2023

Issue

Upon trying to sign into Tableau Server from Tableau Desktop or Tableau Prep Builder, you receive the error below:

SSLHandshakeException No subject alternative names matching IP address <IP> found

Environment

  • Tableau Desktop
  • Tableau Server
  • Tableau Prep Builder

Resolution

Check and make sure SAN is properly described in the certificate used. 
Work with your IT team to add the correct property "IP Address=" for IP Addresses

This is what the SANs would look like in the certificate details:
SAN 1: DNS Name=example.com
SAN 2: DNS Name=www.example.com
SAN 3: DNS Name=example.net
SAN 4: DNS Name=mail.example.com
SAN 5: DNS Name=support.example.com
SAN 6: DNS Name=example2.com
SAN 7: IP Address=xx.xx.xx.xx
SAN 8: IP Address= xx:xx:xx:xx:xxx:xxx:xxx

Reference:
WHAT IS A SAN (SUBJECT ALTERNATIVE NAME) AND HOW IS IT USED?
Note: Tableau is not responsible for 3rd party content and maintenance of links.

Cause

SAN subject alternative name does not contain standard parameter in the extension details for IP Address

E.g:
DNS Name=10.1.1.10 (wrong)
IP Address=10.1.1.10 (correct)




 
Did this article resolve the issue?