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Unable To Connect To Statistical Files If The File Path Contains Non-Unicode Character


Published: 03 Jun 2020
Last Modified Date: 08 Jul 2022

Issue

When connecting to statistical files with Tableau Desktop 2020.1 and above, the following error occurs if the file path contains non-Unicode (e.g. Japanese, Chinese, etc.) characters.

Error code:7D8F9ED2
Unable to open file. table "xxxxxx" does not exist.

Environment

  • Tableau Desktop 2020.1, 2020.2
  • SAS file

Resolution

1. Change the file path of the statistical file into all ascii characters (alphabet, numbers, etc).
e.g. C:\datasource\test1.sav

2. Use Tableau Desktop 2019.4 or earlier or use Tableau Desktop 2021.1 and later.

Cause

This issue has been fixed with latest version of Tableau Desktop 2021.1 and later.
 
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