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Unable to connect to SAP HANA from Virtual Connection in Tableau Cloud


Published: 13 Mar 2023
Last Modified Date: 15 Mar 2023

Issue

After adding Tableau Cloud IP address to SAP HANA's allowlist, user still cannot live connect to the database in Virtual connection. The following error occurred.

INVALID_ARGUMENT: An error occurred while communicating with SAP HANA.

Environment

  • Tableau Cloud
  • SAP HANA

Resolution

Remove the SAP HAHA's domain from Private Network Allowlist to enable Tableau Cloud to live query the database without using Tableau Bridge.
 

Cause

SAP HAHA's domain has been added to Private Network Allowlist in Tableau Cloud Bridge settings while the specified pool does not have any configured Bridge Client.
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