KNOWLEDGE BASE

Unable To Connect To Atr Server Via Proxy Server On Tableau Server


Published: 10 Dec 2021
Last Modified Date: 13 Dec 2021

Issue

Tableau Server cannot connect to ATR server via a proxy server to renew/update the license and it becomes unlicensed after reaching the expiration date.
 

Environment

  • Tableau Server 2021.2.1
  • Windows Server 2019

Resolution

Configure http_proxy or https_proxy in Windows environment variable.

Cause

Proxy server set via Windows LAN option cannot connect to ATR server. 
 

Additional Information

This issue may occur when the proxy server is specified in Windows LAN setting.

Screenshot of the Local Area Network (LAN) Settings
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