Issue
A connection from a PushMetrics account to Tableau Cloud that was previously working may stop working.
Last Modified Date: 02 Jun 2023
Environment
- Tableau Cloud
- PushMetrics
Resolution
Generate a new personal access token (PAT) on your Tableau Cloud Account Settings page, and then use the PAT to configure your Tableau Cloud connection in the PushMetrics settings.For instructions on how to perform these steps, see Connect to Tableau using Personal Access Token.
Disclaimer: The above link takes you outside of Tableau.com. Although we make every effort to ensure links to external websites are accurate, up to date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.
Cause
- The username and password authentication method in the Tableau Cloud settings dialog in PushMetrics is not compatible with Tableau using Multi-factor Authentication (MFA).
- Personal Access Tokens (PATs) are deleted when the Tableau Cloud authentication method is changed.
Thank you for providing your feedback on the effectiveness of the article.
Open new Case
Continue Searching
Knowledge Base
Community
Product Help
Training and Tutorials