KNOWLEDGE BASE

Unable to Click on the Workflow Button When Using External Actions


Published: 07 Nov 2023
Last Modified Date: 08 Nov 2023

Issue

After selecting mark, workflow button (such as "Send Data" or "Update Record") is still grayed out when using External Actions.
User-added image

Environment

  • Tableau Cloud
  • Tableau Server
  • External Actions

Resolution

Grant download summary data permission for impacted users.

Cause

Download summary data permission is required when using External Actions to send data to Salesforce workflow. 
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