KNOWLEDGE BASE

Unable to Change Usernames


Published: 13 Feb 2014
Last Modified Date: 22 Jan 2019

Issue

Unable to change a username on Tableau Server.

Environment

Tableau Server

Resolution

Use one of the following workarounds.

Option 1: Change Display Names (Local Authentication only)

Option 2: Delete and Re-Add Users

  1. Create a new user with the desired username. For more information, see Add Users in Tableau Help.
  2. Change the permissions and ownership of all user content to the new user. For more information, see Manage Ownership in Tableau Help.
  3. Delete the old user. For more information, see  View, Edit and Delete Users in Tableau Help.

Option 3: Change Tableau Server Settings to allow Active Directory Update (Active Directory only and Tableau Server is Linux 10.5 or greater or Windows 2018.2 or greater)

  1. Firstly the desired username must also be update on your Active Directory as Tableau Server will copy that information.
  2. In Tableau Services Manager (TSM), update the configuration setting "vizportal.adsync.update_system_user" from default value of False to True, see tsm configuration set options in Tableau Help.
  3. Restart Tableau Server.
  4. Update will then occur at the next scheduled Active Directory Synchronization (or can be run sooner if desired).

Option 4: Change Tableau Server Settings to allow Active Directory Update (Active Directory only and Tableau Server is Windows 2018.1 or lower)

  1. Firstly the desired username must also be update on your Active Directory as Tableau Server will copy that information.
  2. In tabadmin, update the configuration setting "vizportal.adsync.update_system_user" from default value of False to True, see tabadmin configuration options in Tableau Help.
  3. Restart Tableau Server.
  4. Update will then occur at the next scheduled Active Directory Synchronization (or can be run sooner if desired).

Cause

The ability to change usernames is not currently available in Tableau Server.

Additional Information

To voice your support for the inclusion of this feature in a future product release, add your vote to the following Community Idea: allow admin to rename users.



Discuss this article... Feedback Forum
Did this article resolve the issue?