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Unable To Apply Changes And Restart Tableau Server Successfully When Adding The Additional Node


Published: 22 Feb 2021
Last Modified Date: 24 Feb 2021

Issue

A timeout occurs after added an additional node and clicked Apply Changes. As a result, unable to add the additional nodes successfully.
The Run As Service Account is a domain account in Active Directory.

The following errors may show in logs:
 

(Initial node) tabadmincontroller_node1-0.log

INFO  com.tableausoftware.tabadmin.webapp.impl.status.ServiceStatusWatcher - node2 has 1 service that isn't running: tabsvc_0.<build number> (deployment state: INSTALL_FAILED, process status: DOWN)

It's been more than 20 minutes since the last successful state transition. Timing out.


(Additional node) control_tabsvc_node2-0.log

INFO  com.tableausoftware.tabsvc.TabSvcControlApp - RunAsUser <domin/username> detected. First Install? true

Unable to start service tabsvc_0. If this problem persists, try rebooting the machine.

 

 

Environment

  • Tableau Server
  • Active Directory

Resolution

Verify or manually configuration the Run As service account permissions on the additional node computer. For more information see Troubleshoot Run As User.

Cause

The Run As service account needs permissions that allow it to registry services and settings.
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