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Unable to Add More Than One Worksheet to a Dashboard or Format Dashboard


Published: 09 Aug 2017
Last Modified Date: 11 Jul 2018

Issue

After placing a worksheet onto a dashboard, it is not possible to add formatting or alignment features or add other worksheets and objects to the dashboard. Additionally, opened dropdown menus may not close.

Environment

  • Tableau Desktop 10.3.0-10.3.10, 10.4.0-10.4.6, 10.5.0-10.5.3, 2018.1
  • Symantec Endpoint
  • Windows

Resolution

Upgrade to Tableau Desktop 10.3.11, 10.4.7, 10.5.4, 2018.1.1 or a newer version. For more information, see Upgrade Tableau Desktop.

If it is not possible to upgrade, try one of the following workarounds:

Option 1: Run Tableau Desktop as Administrator

Right-click the start icon for Tableau Desktop and select Run as administrator.


Option 2: Adjust Shortcut Properties to open Tableau Desktop through the command prompt

  1. Right click Tableau Desktop shortcut 
  2. Select 'Properties' 
  3. Copy and paste the following: 
    • Target: %ComSpec% /C "cd "C:\Program Files\Tableau\Tableau 10.4\bin\"&&tableau.exe" 
    • Start in: C:\WINDOWS\system32 
Note: 
  • The icon will be changed to a Command Prompt icon, instead of Tableau. 
  • A Command Prompt window will appear and remain while Tableau is open. 


Option 3: Adjust Shortcut Properties to disable high DPI scaling

  1. Right click Tableau Desktop shortcut. 
  2. Select 'Properties' 
  3. At the end of the Target field, add the text -DOverride=EnableHighDPIScaling:off
Be sure to leave a space between tableau.exe and -DOverride=EnableHighDPIScaling:off. If there are double quotes present, do not remove them.


Option 4: Choose Open with... when opening a Tableau workbook

  1. Right-click a Tableau workbook shortcut and select Open with…
  2. In the "How do you want to open this file?" dialog, select Tableau and click OK.

Cause

This behavior is related to a known issue with ID 703234, which has been corrected in more recent versions.
 

Additional Information

To always run Tableau Desktop with administrator privileges, please follow the steps below: 
  1. Right-click on the Tableau Desktop icon and select Properties
  2. Select the Compatibility tab, then check the box next to "Run this program as an adminstrator". 
  3. Click OK
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