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Unable to Activate Tableau Server With a TC Key


Published: 14 Jun 2018
Last Modified Date: 18 Nov 2019

Issue

When trying to activate Tableau Server with a key with the prefix 'TC' the following error will occur:
 
 108: TABLEAU_ERROR_LICENSING_ACTIVATION_INVALID_MODEL
 
When trying to activate Tableau Server offline with a key with the prefix 'TC' the following error will occur:
 
104: TABLEAU_ERROR_LICENSING_ACTIVATION_GENERAL

Environment

  • Tableau Server

Resolution

This error message occurs when trying to activate Tableau Server with a Tableau Desktop product key, or vice-versa. Follow these steps to find the correct product key:
  1. Copy the product key starting with "TS" directly from Tableau Customer Portal (under "My Keys") or from your invoice.
  2. Paste the product key into the activation window, making sure that:
    • There are no additional spaces before or after the product key.
    • A dash is added after every 4 characters (for example: XXXX-XXXX-XXXX-XXXX-XXXX)
  3. Select Activate.
  4. If no 'TS' key has been assigned to you, please check with your Tableau Portal Administrator to get a key assigned to your name.
Tableau Server only
Ensure that the Run as User has the correct permissions on the computer running Tableau Server. For more information, see Required Run As User Account Settings.
 

Cause

The key being used is for a different product.
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