KNOWLEDGE BASE

Unable to Activate Tableau Prep Offline


Published: 16 Apr 2018
Last Modified Date: 08 Mar 2019

Issue

When attempting to activate Tableau Prep offline, the following error message is received:
 
"We are unable to activate the product. Make sure you are connected to the internet and try again."
Cannot Activate Tableau Prep Offline
Note! This is a fictional license key.

Environment

  • Tableau Desktop
  • Tableau Prep
  • Windows and Mac

Resolution

It is currently not possible to activate Tableau Prep offline directly, but you can activate Tableau Prep offline through using Tableau Desktop. Instructions for doing so can be found in Activate Tableau Prep Offline.
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