KNOWLEDGE BASE

Unable to Activate Tableau Prep Offline


Published: 16 Apr 2018
Last Modified Date: 18 May 2018

Issue

When attempting to activate Tableau Prep offline, the following error message is received:
 
"We are unable to activate the product. Make sure you are connected to the internet and try again."
Cannot Activate Tableau Prep Offline
Note! This is a fictional license key.

Environment

  • Tableau Desktop
  • Tableau Prep
  • Windows and Mac

Resolution

Activate Tableau Prep through an active Internet connection.

Cause

Tableau Prep cannot currently be activated offline.
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