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Unable to Connect to Salesforce Data from Tableau Desktop with Error "37CE01A3 No details available"


Published: 08 Feb 2023
Last Modified Date: 09 Feb 2023

Issue

Unable connect to Salesforce from Tableau Desktop and the following error occurs:

Bad Connection: Tableau could not connect to the data source.
Error Code: 37CE01A3
No details available.

Environment

  • Tableau Desktop 
  • Salesforce.com

Resolution

Work with the Salesforce Administrator to ensure the following is enabled for the Company account and the user profile configuration:
  • SOAP API for signing in

  • REST API for getting meta data

  • BULK API for downloading objects

  • REST API for downloading objects that the BULK API does not support

  • Replication SOAP APIs for retrieving changes in the data

Cause

Environmental - Permissions.
Salesforce doesn't allow Tableau to connect.
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