KNOWLEDGE BASE

"TSM services returned status 100" when initialize-tsm performed with "--activate-service" and the forward proxy environment.


Published: 06 Apr 2022
Last Modified Date: 07 Apr 2022

Issue

Upon installing Tableau Server on Linux where a forward proxy is used, the process fails with the error below:

Operation failed.
An error occurred during installation.
ATR Service is not available.
ERROR: TSM services returned status 100

the error occurs when initialize-tsm is performed with "--activate-service" option.
 

 

Environment

  • Tableau Server 2021.4 on Linux
  • Forward proxy server is used

Resolution

Workaround 1

Install Tableau Server 2021.3.x instead and then upgrade to 2021.4.x if necessary

Workaround 2

Avoid using ATR. Install Tableau Server without using "--activation-service" option.
 

Cause

This issue is still under investigation in known issue 1367328

Additional Information

Error example:
/opt/tableau/tableau_server/packages/scripts.20214.22.0108.1039/initialize-tsm --accepteula ---http_proxy=<proxy server:port> --https_proxy=<proxy server:port>
no_proxy=localhost,127.0.0.1,.<hostname>... --activation-service
Creating environment file...
Creating directories and setting permissions...
Using '/var/opt/tableau/tableau_server' as the data directory.
Adding user 'tsmadmin' to group 'tableau'...
Adding user 'tsmadmin' to group 'tsmadmin'...
Added. Note: These group membership changes do not take effect in shells already open. For these to take effect, log out of the shell and log back in.
Starting TSM services...

Unable to activate Tableau Server using ATR for product activation because you are not connected to the internet. Check your internet connection and try again. If you are activating Tableau Server offline, rerun Tableau Server Setup with parameter '--no-activation-service'.

Operation failed.
An error occurred during installation.
ATR Service is not available.
ERROR: TSM services returned status 100
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