KNOWLEDGE BASE

TSM Maintenance Backup Error "Did not parse exactly one backup result, got 0"


Published: 17 Sep 2018
Last Modified Date: 18 Sep 2018

Issue

When running a backup, the following error occurs:
Did not parse exactly one backup result, got 0

 

Environment

  • Tableau Server 2018.2.0
  • Tableau Server 2018.2.1
  • Windows Server 
  • TSM Web User Interface
  • CMD Administrator Window

Resolution

Follow these steps as a workaround:
  1. Remove PGPASSWORD from the User and System Environment Variables in Windows System Properties
  2. Reboot the server (hardware reboot) for the change to take effect

Cause

 PGPASSWORD value set contains the incorrect password to use against the Tableau Database.
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