TSM Maintenance Backup Error "Did not parse exactly one backup result, got 0" with PGPASSWORD or PGUSER Environment Variables Set

Published: 17 Sep 2018
Last Modified Date: 04 Apr 2019


When running a backup with PGPASSWORD and/or PGUSER postgres environment variables set, the following error occurs:
Did not parse exactly one backup result, got 0


  • Tableau Server 2018.2.0 - 2018.2.3, 2018.3.0
  • Windows Server 
  • TSM Web User Interface
  • CMD Administrator Window


Option 1: 

Upgrade to Tableau Server 2018.2.4, 2018.3.1, or a newer version. Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes. For more information on current releases, see Upgrade Tableau Server and Server Upgrade.

Option 2:

Use the following workaround:
  1. Remove PGPASSWORD from the User and System Environment Variables in Windows System Properties.
  2. Reboot the server (hardware reboot) for the change to take effect.


This behavior is related to a known issue with ID 821312  which was corrected in Tableau 2018.2.4 and 2018.3.1.

Additional Information

Note: The error message Did not parse exactly one backup result, got 0 is a generic error message indicating that the backup failed. If the PGPASSWORD or PGUSER environment variables are not set on the computer running Tableau Server, this article does not apply.  

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