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TSM Login Returns "Authentication error. Incorrect username or password, or username not a member of administrative group?" with Active Directory users


Published: 04 Apr 2018
Last Modified Date: 17 Nov 2019

Issue

Logging into Tableau Services Manager (TSM) using "tsm login -u username" after installation fails and the following error might occur:

"Authentication error. Incorrect username or password, or username not member of administrative group?"

Environment

  • Tableau Server 10.5 - 2018.1.0
  • Red Hat (RHEL) Linux 7
  • Active Directory or LDAP

Resolution

Upgrade to Tableau Server 2018.1.1 or a newer version. For more information, see Upgrade Tableau Server.

If unable to upgrade, try one of the following workarounds:
  • Configure all groups associated with the TSM admin user account to have name mappings in the directory service.

  • Use a local user account for the TSM admin user.

     

Cause

A group associated with the TSM admin user account does not have a mapping to a name attribute in the directory service.

Additional Information

Ensure that other causes of this TSM login error have been checked for. For more information, see Authentication error: "Incorrect username or password, or username not member of administrative group?" Using "tsm login -u username"

To verify if the above Root Cause is the issue in this particular case, run the command "id -Gn" as the TSM admin user account. If a message indicating "cannot find name for group ID NNN" is output, then this is the issue.



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