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Treasure Data Unable to refresh extract with the error "data source name" is out of date.


Published: 06 Dec 2023
Last Modified Date: 07 Dec 2023

Issue

When refreshing Treasure data, an error would occur as follows:

"data source name" is out of date

Data source: Embedded
Failure: Failed 2 times
・・
Resolution Details: Check the Data Connection page for necessary updates to an access token or embedded credentials


We can see the message "Error fetching results" in the native_api backgrounder log.

nativeapi_backgrounder_3-28_2023_09_28_00_00_00:
2023-09-28T09:56:22.734: 120506-72ac END-FULL-EXTRACT-REFRESH
    class : presto
    elapsed-time(s) : 5175.53
    excp-msg : Error fetching results

Environment

  • Tableau Server 2022.3
  • Amazon Linux 2
  • Treasure Data

Resolution

Download the latest Presto JDBC driver from the Presto website as noted in the Tableau Driver Download page. 

For example, replace the old jdbc driver "presto-jdbc-0.262.jar" to use the new "presto-jdbc-0.284.jar".

Copy the jdbc driver to the following location:
/opt/tableau/tableau_driver/jdbc/presto-jdbc-0.284.jar

Cause

The JDBC Presto driver was out of date.
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