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Timeout Error: IPC_NamedPipe::Select(WaitForMultipleObjects)


Published: 06 Feb 2018
Last Modified Date: 18 Sep 2018

Issue

When attempting to connect to a data source with Tableau Desktop, the following error message occurs:
 
 IPC_NamedPipe::Select(WaitForMultipleObjects): Timeout.

Environment

  • Tableau Desktop 10.5
  • Tableau Desktop 2018.1+

Resolution

Work with your IT team and ensure that "hyperd.exe" and "hyperstarter.exe" have been added as exceptions in all anti-virus software.  Ensure all Tableau Desktop related folders and processes are added as exceptions in your anti-virus software.

Cause

Anti-virus software is blocking Tableau processes from running. 

Additional Information

Check the C:\Users\<username>\Documents\My Tableau Repository\Logs folder to see if a "hyperd.log" file was created. If the file is not present, this indicates the anti-virus software may be blocking the startup of the hyper process, which is specific to Tableau Desktop 10.5 and higher.
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