Issue
When attempting to connect to a data source with Tableau Desktop, the following error message occurs: IPC_NamedPipe::Select(WaitForMultipleObjects): Timeout.
Last Modified Date: 18 Sep 2018
Environment
- Tableau Desktop 10.5
- Tableau Desktop 2018.1+
Resolution
Work with your IT team and ensure that "hyperd.exe" and "hyperstarter.exe" have been added as exceptions in all anti-virus software. Ensure all Tableau Desktop related folders and processes are added as exceptions in your anti-virus software.Cause
Anti-virus software is blocking Tableau processes from running.Additional Information
Check the C:\Users\<username>\Documents\My Tableau Repository\Logs folder to see if a "hyperd.log" file was created. If the file is not present, this indicates the anti-virus software may be blocking the startup of the hyper process, which is specific to Tableau Desktop 10.5 and higher.Thank you for providing your feedback on the effectiveness of the article.
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