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Time out error when starting TSM controller service


Published: 22 Apr 2022
Last Modified Date: 25 Apr 2022

Issue

Unable to start the TSM controller services with time out error in Tabadmincontroller logs:

Thread-0-SendThread(tableau-prod-03:8671) : INFO  org.apache.zookeeper.ClientCnxn - Socket error occurred: tableau-prod-03/<IP Address>:8671: Connection timed out: no further information

 

Environment

  • Tableau Server with multi nodes
  • Windows Server 
  • Linux

Resolution

1. Please verify the Zookeeper port access from the Primary nodes to all worker nodes.
2. Verify If there is any connectivity error between nodes.
3. Once  all the port access is cleared restart admin service on Primary node.

Cause

There was connectivity and port access issue between the Tableau Server nodes.

Additional Information


 
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