The View Was Forced To Logout Due To The Information Mismatch Occurred In Cache Server
Published: 22 Jul 2020 Last Modified Date: 08 Jul 2022
When opening two different views on different tabs on a browser, the first view is forced to logout and the user need to login Tableau Server again to open the first view. This issue may occur after upgrading Tableau Server.
Tableau Server 2020.2.2
Clean old memory information by running one of the following commands. Redis cache would be cleaned up.
1. tsm maintenance cleanup -r (Only Redis cache would be cleaned up.)
2. tsm maintenance cleanup -a (All old logs and temp files, and the memory including Redis cache would be cleaned up.)
Old information was saved in the Redis cache, and the mismatch occurred with the current information when opening the view.
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