KNOWLEDGE BASE

"The Tableau license server at https://atr.licensing.tableau.com:443/ returned an error"


Published: 30 Jul 2021
Last Modified Date: 02 Aug 2021

Issue

When trying to activate Tableau Desktop using login-based license management (LBLM), the following error may occur:

The Tableau license server at https://atr.licensing.tableau.com:443/ returned an error. If this issue persists, contact Tableau Support.

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

To diagnose connectivity to Tableau's licensing server, paste the following URL into a browser or at a curl command prompt on the Tableau Server computer:
https://atr.licensing.tableau.com/_status/healthz

If Tableau Server is able to access the licensing server, an "OK" message displays. Otherwise, an error such as "Can't reach this page" may be displayed.

To resolve this issue, work with your networking team to unblock access to atr.licensing.tableau.com:443 on the Tableau Server computer. 
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