KNOWLEDGE BASE

The Site Select Drop Down Does Not Appear When Signing In To Tableau Online Even Though The User Has Access To Multiple Sites


Published: 02 Oct 2020
Last Modified Date: 09 Feb 2021

Issue

Even the Tableau Online user has access to multiple sites, when inputting the Email address for signing in, the site select box does not appear. As a result, the user is unable to select a site when signing in.

Environment

  • Tableau Online

Resolution

From Web Browser
Workaround 1:

Access the site URL directly from the Web browser.
Workaround 2:
Sign in first, then switch to the target site by the site selector in the left navigation area. For more information see Navigate the Admin Areas of the Tableau Web Environment.

From Tableau Desktop
The site select box will appear after password verification.

From Tableau Prep Builder
Workaround:
input the site URL into [Server] then select connect directly

From Content Migration Tool
Workaround:
(This requires local admin rights to create saved connections)
  1. Add source and destination sites using saved connections.
    1. Create new plan.
    2. Select “Add or edit saved connections”.
    3. Select “New Connection” and enter a Connection Name for your source site.
    4. For “Server URL”, enter the Tableau Online URL including the pod prefix for which your site resides. The pod prefix is at the beginning of the URL when you are logged in and select “Save” (e.g. https://us-east-1.online.tableau.com).
    5. Select “New Connection” and enter a Connection Name for your destination site.
    6. For “Server URL”, enter the destination pod URL and select “Save”.
    7. Select “Close”.
  2. Create a plan using the source and destination sites.
    1. Select “Create a plan”.
    2. Under “Select a Connection for your source”, select “Tableau Server”.
    3. Select the saved connection for your source server and select Continue.
    4. Enter your Tableau Online credentials and select “Sign In”.
    5. Under “Select a Connection for your destination”, select “Tableau Server”.
    6. Select the saved connection for your destination server and select Continue.
    7. Enter your Tableau Online credentials and select “Sign In”.
  3. Select Next to continue with the migration.

Cause

If the user's authentication has been set to "Tableau" in all sites, the site select box doesn't appear before password verification. This is by design.
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