KNOWLEDGE BASE

The Site Select Box Does Not Appear When Signing In To Tableau Online Even Though The User Has Access To Multiple Sites


Published: 02 Oct 2020
Last Modified Date: 24 Nov 2020

Issue

Even the Tableau Online user has access to multiple sites, when inputting the Email address for signing in, the site select box does not appear. As a result, the user is unable to select a site when signing in.

Environment

  • Tableau Online

Resolution

From Web Browser
Workaround 1:

Access the site URL directly from the Web browser.
Workaround 2:
Sign in first, then switch to the target site by the site selector in the left navigation area. For more information see Navigate the Admin Areas of the Tableau Web Environment.

From Tableau Desktop
The site select box will appear after password verification.

From Tableau Prep Builder
Workaround:
input the site URL into [Server] then select connect directly

Cause

If the user's authentication has been set to "Tableau" in all sites, the site select box doesn't appear before password verification. This is by design.
Did this article resolve the issue?