KNOWLEDGE BASE

The site role of users in Tableau Cloud always turns to be "Viewer" regardless of the role when using the Tableau Cloud app in Azure AD.


Published: 26 Sep 2022
Last Modified Date: 15 Nov 2022

Issue

The site role of users in Tableau Cloud is always set to "Viewer" regardless of the role assigned when using the legacy Tableau Online app in Azure AD.  This issue can also occur when using the Tableau Cloud app in Azure AD and the user or group is re-assigned.  

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Environment

  • Tableau Cloud

Resolution

1. Confirm that the Tableau Cloud application is being used and not the legacy Tableau Online application in Azure AD.
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2. If the Tableau Cloud application is used, but the symptom continues, manually perform on-demand provisioning for each group or user after re-assigning roles.
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Cause

This behavior is currently under investigation by the Tableau Development Team.
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