Error "The sign-in was unsuccessful. Try again." Occurs When Attempting To Sign In To The SAML-Enabled Tableau Cloud Site

Published: 17 Oct 2017
Last Modified Date: 08 Jun 2022


When attempting to sign in to Tableau Cloud, the following error occurs:
The sign-in was unsuccessful. Try again.
If you continue to get this message, capture the status information below, and send it to Customer Support.
The site is configured to use the \"Attribute Value\" attribute as the username. Login failed because this is not included in the IdP Response. To fix this problem, the site admin must either choose the correct attribute or clear it to rely on the NameID.


  • Tableau Cloud
  • SAML


Make sure the assertions sent by IdP match the assertions Tableau Cloud expects.

Example (Azure AD): If you’ve configured Microsoft Azure Active Directory (Azure AD) as your SAML identity provider (IdP), the assertion may be the following or 
For more information see Match assertions (Azure AD).
User-added image

Revert the user account to TableauID instead of SAML Authentication. See Set the User Authentication Type.


Login failed because the mapping of assertions is incorrect. The site admin needs to either choose the correct attribute or set the User Authentication Type to TableauID.

Additional Information

Since the username in Tableau Cloud is an email address. At a minimum, Tableau Cloud needs an email address for matching expected assertions.
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