KNOWLEDGE BASE

Tableau Server Ziplogs Missing Some Nodes


Published: 13 Jan 2022
Last Modified Date: 14 Jan 2022

Issue

When running a tsm maintenance ziplogs command, an error message is returned stating:
 
"An error occurred on the server collecting log archives.
This job failed due to unexpected error: 'RuntimeException'

​​​​​​​See 'D:\Program Files\Tableau\Tableau Server\data\tabsvc\logs\tabadmincontroller\tabadmincontroller_*.log' on Tableau Server nodes running the Administration Controller process for server log information."

Environment

  • Tableau Server

Resolution

Work with your IT team to troubleshoot the connection between the Tableau Server nodes. Wireshark and ping network utilities could be helpful for diagnosing this. Use these tools to see if the Tableau Server nodes are able to communicate with one another.

Cause

General connection issue between Tableau Server nodes.

A set of log files will be generated, but some nodes will be missing.

Additional Information

Other nodes may show status as "down" in the Tableau Server application, but "active" on the TSM page.
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