KNOWLEDGE BASE

Tableau Server Upgrade Install Path Is Incorrect


Published: 29 Aug 2021
Last Modified Date: 30 Aug 2021

Issue

When upgrading Tableau Server, the installer shows the incorrect install path.
Incorrect File Path for Tableau Server Installation

When checking Environment or System Variables you will find that the INSTALL_DIR is set incorrectly:

User-added image

If you attempt to to run the installer and then run the upgrade script, you will encounter the below error: 
"ERROR: Install directory under "C:\Program Files\Tableau\Tableau Server" for version 20211.21.0712.0907" is corrupt. Cancelling.

Environment

  • Tableau Server TSM versions
  • Windows Server

Resolution

Check the Environmental or System Variables and if the INSTALL_DIR path is incorrect, you will need to update it: 

User-added image
  1. Go to control panel and uninstall the version, you are attempting to upgrade to. 
  2. Once uninstalled and the INSTALL_DIR path is correct, you can attempt to run the upgrade installer again.
Did this article resolve the issue?