KNOWLEDGE BASE

Tableau Server Messaging Service in Error State


Published: 28 Jun 2022
Last Modified Date: 08 Jul 2022

Issue

The Tableau Server Messaging Service is in an error state even after restarting Tableau Server or restarting the hardware.

Messaging Service in Error State
 

Environment

  • Tableau Server
  • Windows Server 2016, Windows Server 2019
  • Antivirus and endpoint software (FortiEDR)

Resolution

Re-configure the anti-virus software to exclude the Tableau Server folders, sub-folders, and the java.exe process used by Tableau Server.
 

Cause

  • Environmental - Software conflicts.
  • Antivirus and endpoint software such as FortiEDR is blocking the JAVA.exe on Tableau server.



 
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