KNOWLEDGE BASE

Tableau Server HA using ATR Does Not Have a Grace Period After the Initial Node Failure


Published: 29 Mar 2022
Last Modified Date: 27 Oct 2022

Issue

On Tableau Server with HA configuration using the Server ATR activation method,  just after the initial node is down,​ Tableau Server using alternate nodes shows blank white page on Tableau Server.

Environment

  • Tableau Server ATR activated

Resolution

After the initial node failure, please follow the steps to recover from an initial node failure.

Note:  If you activated Server with ATR, in order to successfully perform the above recover steps, please use Tableau Server released on or after May 2022 such as 2021.4.7 or 2021.3.12 or newer. These releases include an additional fix that allows adding the license service to a secondary node.  

 

Cause

This behavior is a Tableau Server Known Issue under ID 1447040.
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