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Tableau Server degraded - Non-Interactive and Interactive Microservice Container in error state

Published: 17 May 2019
Last Modified Date: 18 Mar 2023

Issue

When starting Tableau Server, all processes are running except :
 
Tableau Server Interactive Microservice Container in error state
Tableau Server Non-Interactive Microservice Container in error state

Also the user will see a "blank page" when trying to connect to Tableau Server.

Environment

  • Tableau Server
  • Linux
  • Windows

Resolution

Review the hosts file (/etc/hosts), and see if there is a special character incorrectly specified with the IP address.

Example of a hosts file with a special character (backslash) :
\127.0.0.1       localhost
 

Cause

The Non-Interactive and Interactive Microservice processes were not able to use the loopback address, because of a special character.

Additional Information

Tableau Server example logs :

/logs/tabadminagent
Unexpected HTTP error response from tomcat manager (403): Forbidden

 

/logs/noninteractive/tomcat_noninteractive_node1-0.log
Invalid character found in method name. HTTP method names must be tokens


How to find and edit Windows Hosts file

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