Tableau Server 2018.2 or 2018.3 does not automatically start after host reboot on Windows Server 2016

Issue

A Tableau Server deployment on Windows 2016 does not automatically start up after rebooting the system, and requires that a user bring up the tabadmincontroller and tabadminagent services manually before being able to start Tableau Server.

The Windows Event Viewer will show the following errors under System:

Source: Service Control Manager
Event ID: 7000
Level: Error
Detail: A timeout was reached (30000 milliseconds) while waiting for the <service_name> service to connect.

Source: Service Control Manager
Event ID: 7009
Level: Error
Detail: The <service_name> service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Environment

Tableau Server 2018.2.0 - 2018.2.8, 2018.3.0 - 2018.3.5 and 2019.1.0 - 2019.1.2
Windows Server 2016

Resolution

Option 1:

Upgrade to Tableau Server 2019.1.3, 2018.3.6, 2018.2.9 or a newer version. Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes. For more information on current releases, see Upgrade Tableau Server and Server Upgrade.

Option 2:

Use this workaround to increase the timeout for the Windows Service Control Manager:

Click Start
Click Run
Enter the following, and then click OK:
```
regedit
```
Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
In the right pane, locate the ServicesPipeTimeout entry; if the ServicesPipeTimeout entry does not exist, you must create it:
- Go to Edit > New > DWORD Value
- Type ServicesPipeTimeout, and then press ENTER.
Right-click ServicesPipeTimeout, and then click Modify.
Click decimal
Enter 240000
Click OK
Restart the host

After restarting the host, WSCM will allow enough time for TSM to start.