KNOWLEDGE BASE

Tableau Server 2018.2 Install Fails When Using a Domain Account Starting With the Letter U for the Run As Service Account


Published: 02 Aug 2018
Last Modified Date: 12 Sep 2018

Issue

When installing Tableau Server 2018.2.0 on Windows, starting Tableau Services Manager (TSM) does not succeed. Setup displays this error:
 
"WARNING: The server may not have started properly. Part of the installer exited with error code: (10). Check the logs: C:\ProgramData\Tableau\Tableau Server\logs\app-install.log for more information."
 
Look for the message 'Malformed \uxxxx encoding' in the app-install.log to confirm the issue.

Environment

  • Tableau Server 2018.2.0 and 2018.2.1
  • Windows

Resolution

This behavior is caused by a known issue, ID 807662, which is currently under investigation by the Tableau Development team. 

The following workaround will resolve the issue: 
Use a service account which starts with a letter other than U.
 

Cause

This behavior is caused by a known issue, ID 807662, which is currently under investigation by the Tableau Development team. 

Setup improperly interprets the \u portion of the domain\username as a Unicode escape.

 

Additional Information

The issue 807662 can be followed on Tableau Server Known Issues.
Did this article resolve the issue?