Tableau's hyperd.exe Process Quits Unexpectedly When Using SpectorSoft 360 or Veriato 360
Published: 23 Aug 2018
Last Modified Date: 23 Aug 2018
IssueWhen using Tableau Desktop or Server 10.5 or later versions and Spectersoft / Veriato 360 monitoring software, Tableau's hyperd.exe process quits unexpectedly. This may manifest in the following ways:
When performing a query to the Data Engine, you may be notified that the query could not be completed.
You may be notified that the connection to the data source was lost and asked if you would like to reconnect it.
EnvironmentTableau Desktop 10.5 and newer versions
Tableau Server 10.5 and newer versions
SpectorSoft 360 or Veriato 360 employee monitoring software
Update SpectorSoft 360 / Veriato 360 to the latest version.
Exclude all Tableau Desktop processes, including hyperd.exe, from SpectorSoft 360 / Veriato 360.
CauseSpectorSoft/Veriato 360’s " svrltmgr64.dll" is injected into the hyperd.exe process, causing it to crash.