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    Tableau Prep Hangs When Activating With Creator License

    Published: 11 May 2018
    Last Modified Date: 26 Jun 2018

    Issue

    When clicking the "activate" button of Tableau Prep, you notice that Tableau Prep hangs.

    Environment

    Tableau Prep 2018.1.1

    Resolution

    Tableau Prep is already activated with the Tableau Creator key in question.

    Cause

    Attempting to use this same key to activate the product caused the application to hang.
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