KNOWLEDGE BASE

Tableau Prep Fails to Start With Error "JavaScript Error: Failed to get 'documents' path"


Published: 23 Apr 2018
Last Modified Date: 27 Jul 2018

Issue

After opening Tableau Prep, the program fails to launch and the following error occurs: 

A Javascript error occurred in the main process.
Uncaught Exception:
Error: Failed to get 'documents' path. 

Environment

  • Tableau Prep 2018.1.1
  • Windows

Resolution

Option 1: If your Documents folder is located on a network drive 

Launch Tableau Prep using your default user credentials, rather than as an administrator. 


Option 2: If your Documents folder may have moved

  1. In Windows Explorer, right-click your Documents folder 
  2. Select Properties > Location > Reset to Default  

Cause

Either the Windows Documents folder has been moved, or is missing, or it is located on a mapped network drive. 
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