KNOWLEDGE BASE

Tableau Prep Fails to Install with Error Code 2739


Published: 14 Nov 2018
Last Modified Date: 06 Dec 2018

Issue

When installing Tableau Prep 2018.2, the following error may occur:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2739.

Environment

  • Tableau Prep 2018.2.2
  • Windows

Resolution

Option 1: Work with your IT team to ensure that antivirus software is not interfering with the installation

Option 2: Ensure that the jscript.dll library file is properly registered
  1. Open the Windows Start menu and type 'cmd'
  2. Right-click the Command Prompt application and select Run as Administrator
  3. Click Yes when Windows asks for permission
  4. Type the following into the command prompt
    regsvr32 jscript.dll
  5. Click OK on the dialog that pops up

Cause

The error code 2739 indicates that a JavaScript function necessary for the installation was not able to run. This may be due to antivirus blocking the script or the JavaScript library not being properly registered in Windows.
Did this article resolve the issue?