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Tableau Prep Error When Connecting to Tableau Server: Required SSL certificate might be missing


Published: 08 Jan 2019
Last Modified Date: 15 Jan 2019

Issue

When attempting to connect to Tableau Server from within Tableau Prep, the following error may occur:

Can't connect to Tableau Server.
The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "<SERVER NAME>". Contact your System Administrator.

If the same connection is tested in Tableau Desktop, no error will be seen.

Environment

  • Tableau Prep 2018.2.2
  • Windows 10

Resolution

As a workaround, add the full Tableau Server address to the exceptions list under Proxy Settings:
  1. Open Control Panel
  2. Open Internet Options
  3. Go to the Connections tab
  4. Click the Proxy Server > Advanced
  5. Add the full Tableau Server address to the Exceptions box (do not use wildcard notations)

Cause

This is related to a known issue that is currently under investigation with Tableau Development.

Did this article resolve the issue?