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Tableau Prep Builder stopped running


Published: 31 Aug 2021
Last Modified Date: 31 Aug 2021

Issue

Unable to open Tableau Prep Builder with the following error:

"Tableau Prep Builder stopped running because an underlying process stopped unexpectedly.
If this problem continues, try reinstalling the product."

 

The logs show the error below when crashing.

{"ts":"2021-08-25T11:10:55.290","sev":"info","k":"backend-manager","v":"Java path: C:\\Program Files\\Tableau\\Tableau Prep Builder 2021.2\\Plugins\\jre\\bin\\java","pid":2536}

{"ts":"2021-08-25T11:10:55.800","sev":"info","k":"backend-manager","v":"spawned restApi with PID: 11020","pid":2536}

{"ts":"2021-08-25T11:10:58.429","sev":"info","k":"rest-api-stdout","v":"Picked up _JAVA_OPTIONS: -Djava.security.krb5.conf= C:\\Kerberos\\config\\krb5.ini","pid":2536}

{"ts":"2021-08-25T11:10:58.430","sev":"info","k":"rest-api-stdout","v":"\nUnrecognized option: C:\\Kerberos\\config\\krb5.ini","pid":2536}

{"ts":"2021-08-25T11:10:58.436","sev":"info","k":"backend-manager","v":"Backend process exited with code 1","pid":2536}

Environment

  • Tableau Prep Builder
  • Windows 10

Resolution

1: Edit Environment Variables.

2: Remove " _JAVA_OPTIONS" entry and restart Tableau Prep Builder.
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