Tableau Prep 2019.1 or Later Becomes Unresponsive on Loading Screen

Published: 28 Feb 2019
Last Modified Date: 14 Aug 2020


When launching Tableau Prep Builder 2019.1 or later versions, the application may become unresponsive on the loading screen, or may launch and then quit unexpectedly when performing operations.


  • Tableau Prep Builder
  • Windows
  • Mac


Option 1
Upgrade to Tableau Prep Builder 2020.2.2

Option 2
If upgrading is not possible, the following is a temporary workaround:
Rename the current Logs folder in the Tableau Prep Repository to Logs_Backup:
  1. Make sure all instances of Tableau Prep are closed. 
  2. Navigate to the My Tableau Prep Repository folder. The location is /Users/<username>/Documents/My Tableau Prep Repository.
  3. In the My Tableau Prep Repository folder, rename the current Logs folder to Logs_Backup.


This is a known issue that is addressed the more recent version of Tableau Prep Builder.
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