KNOWLEDGE BASE

Tableau Prep 2019.1 or Later Becomes Unresponsive on Loading Screen


Published: 28 Feb 2019
Last Modified Date: 03 Jul 2020

Issue

When launching Tableau Prep Builder 2019.1 or later versions, the application may become unresponsive on the loading screen, or may launch and then quit unexpectedly when performing operations.

Environment

  • Tableau Prep Builder
  • Windows
  • Mac

Resolution

Option 1
Upgrade to Tableau Prep Builder 2020.2.2

Option 2
If upgrading is not possible, the following is a temporary workaround:
Rename the current Logs folder in the Tableau Prep Repository to Logs_Backup:
  1. Make sure all instances of Tableau Prep are closed. 
  2. Navigate to the My Tableau Prep Repository folder. The location is /Users/<username>/Documents/My Tableau Prep Repository.
  3. In the My Tableau Prep Repository folder, rename the current Logs folder to Logs_Backup.

Cause

This is a known issue that is addressed the more recent version of Tableau Prep Builder.
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