KNOWLEDGE BASE

Subscription Emails Contain Wrong Image or Subject


Published: 13 Feb 2019
Last Modified Date: 18 Aug 2020

Issue

If you receive multiple subscriptions, you may see the wrong workbook or view image when opening a subscription email in some email clients.

Environment

  • Tableau Server 2019.1
  • Mobile Email Clients
  • Subscriptions

Resolution

For Tableau Server, upgrade to 2019.1.2.

As a workaround, click on the image to open the view a browser. Tableau Server will render the view correctly.

Cause

This behavior is related to a known issue with ID 875450 which is fixed in a more recent version.

Additional Information

The cached images that are incorrectly displayed, do not appear to be from reports which the user has not received subscriptions for, nor any they do not have permission to access.



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