Last Modified Date: 07 Jan 2020
- Tableau Online
ResolutionIf a user does not receive the Tableau Online welcome email, please try the workaround options provided below.
If using SSO:
- Have the user go to online.tableau.com
- Enter their email address and sign in
- Add users to Tableau Online with Tableau authentication, which should send a welcome email properly.
- After the user has activated their account, change the user authentication type from Tableau to SAML.
CauseThis behavior is related to a known issue with ID 1031325 which has been resolved in a later release.
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