KNOWLEDGE BASE

Maps with Custom Polygons Load as One Color or are Incorrectly Drawn


Published: 16 Oct 2018
Last Modified Date: 22 Oct 2018

Issue

Filled Maps load as a single color box, are incorrectly drawn, or shapes are distorted when using custom polygons.  

Environment

  • Tableau Public 
  • Tableau Online 

Resolution

The following options can be as workarounds for the issue:

Option 1:

  1. Install 2018.2.3 and open the affected workbook
  2. Refresh the shape file in the workbook using Right Click > Refresh on the data source
  3. Save the workbook
  4. Republish the workbook

Option 2: 

  1. Republish the viz as point distribution map instead of a filled map

Option 3: 

  1. Remove the custom polygons from the viz

Cause

This behavior is related to known issue ID 836512 and is being reviewed by Tableau Development.
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