Tableau Desktop Unable to Connect to Google Analytics 4 When My Tableau Repository Path Includes Japanese Characters

Published: 25 May 2023
Last Modified Date: 11 Sep 2023


When trying to connect to Google Analytics 4 with a connector from the Tableau Exchange, an error appeared, and could not connect stating:

Unable to connect to the server.  Check that the server is running an that you have access privileges to the requested database.

Error Code: 276CCE7F

Connector Class:google_analytics_4. Version: 1.0.3

User-added image


  • Tableau Desktop 2023.1.0 - 2023.1.3, 2023.2.0
  • Windows
  • MacOS
  • Google Analytics 4


Option 1

Upgrade to Tableau Desktop 2023.1.4 or 2023.2.1 or newer.

Option 2

Change "My Tableau Repository/Connectors" path does not contain Japanese or CJK characters

Step 1. Change RepositoryLanguage value in Windows Registry or Mac plist.
  • Windows: 
  1. Open the registry editor.
  2. Go to Computer\HKEY_CURRENT_USER\SOFTWARE\Tableau\Tableau <version>\Settings.
  3. Change the [RepositoryLanguage] value to [en_US-US].
  • MacOS:
    • execute the command below:
defaults write /Users/<username>/Library/Preferences/com.tableau.Tableau-2023.1.plist Settings.RepositoryLanguage en_US-US

Step 2: After starting Tableau Desktop and performing Step 1, if the "My Tableau Repository" continues to have Japanese characters, continue to perform the manual creation of the folder as noted in this step.

Manually create a new folder that does not contain Japanese characters and change your My Tableau Repository location


This issue was resolved in Tableau Desktop version 2023.1.4 or newer.
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