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Tableau Desktop unable to activate, then does not launch


Published: 28 Nov 2018
Last Modified Date: 18 Jan 2019

Issue

When activating Tableau Desktop, the following error may occur:

Not yet implemented

When Tableau  is closed, then re-opened, it does not launch. The following error may occur in the logs:

Request for 'https://licensing.tableau.com:443/flexnet/pubservices/lineitemdetails' failed

Environment

  • Tableau Desktop
  • Windows 7

Resolution

Ensure the following domains are allowed by the proxy server and network firewall:
  • licensing.tableau.com:443
  • crl.thawte.com
  • ocsp.thawte.com
  • tg.symcb.com
  • atr.licensing.tableau.com:443

The domains listed listen on port 80 and can then automatically redirect to port 443:
https://onlinehelp.tableau.com/current/desktopdeploy/en-us/desktop_deploy_proxy.htm

To confirm if this is a proxy issue, run a Fiddler trace while attempting to launch Tableau Desktop

  1.  Ensure "Decrypt HTTPS traffic" is enabled from the HTTPS Tab>Tools>Options menu.

Cause

Tableau is unable to reach the licensing server to activate or update license information as a result of network environment settings (firewall/proxy/etc.).
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